In short: if a photo generation fails, your coins are refunded to your wallet automatically. Coins themselves are a prepaid virtual currency and are generally non-refundable once purchased, but we review genuine cases like duplicate or failed charges — just write to us.
On this page
1.What this policy covers
This Refund Policy explains how refunds and cancellations work for purchases made within the PoseUp mobile application and the website at poseup.live (together, the "Service"), operated by Brewing Conversations Private Limited. It should be read together with our Terms & Conditions.
2.Coin purchases
PoseUp uses a prepaid virtual currency ("coins") to generate AI photos. Coins are sold in one-time packs and are delivered to your wallet immediately after a successful payment.
- Because coins are delivered instantly and consumed as a digital good, coin purchases are generally final and non-refundable once credited to your wallet.
- Coins have no monetary value outside the Service and cannot be exchanged, transferred, or withdrawn as cash.
- Prices are shown in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
3.Failed generations are always made good
You are never charged coins for a photo we fail to deliver. If a generation fails for any reason on our side, the coins for that job are automatically refunded to your wallet, usually within a minute. No action is needed from you. If you believe a failed generation was not credited back, contact us and we will reconcile it.
4.When you can request a refund
Even though coins are prepaid, we will review and, where appropriate, refund the original payment in genuine cases such as:
- Duplicate charge: you were charged more than once for the same order.
- Payment deducted, coins not credited: money left your account but the coins never appeared in your wallet and were not auto-recovered.
- Unauthorised transaction: a purchase you did not make or authorise.
- Technical billing error attributable to us or our payment partner.
Refunds are not provided for coins that have already been spent, for change of mind after coins are credited, or where our Terms have been violated.
5.How to request a refund
Email developer@poseup.live within 7 days of the transaction with:
- The phone number on your PoseUp account.
- The date, amount, and payment reference / order ID (from your bank or UPI app).
- A short description of the issue.
6.Processing & timelines
We review refund requests within 3–5 business days. Approved refunds are issued to your original payment method through our payment partner (Razorpay) and typically reach your account within 5–7 business days, depending on your bank. If a refund involves reversing coins, any coins already used will be deducted from the refundable amount.
7.Contact us
Questions about refunds or a specific transaction? Email developer@poseup.live or write to:
Brewing Conversations Private Limited
48-B Ambamata Scheme, Udaipur, Rajasthan, India
developer@poseup.live